An admissions CRM replacing spreadsheets
Enquiries, students, statuses and communication history in one system instead of manual tables.
- International Educational Services
- Education, year 2025
- Status
- In use by the admissions team
- months from requirements to rollout
- 6
- months from requirements to rollout
- source of truth for admissions
- 1
- source of truth for admissions
Problem
Admissions managers tracked enquiries and students by hand in spreadsheets; statuses and communication history were scattered and slow to report on.
What we did
- Collected requirements from the managers and designed the system structure.
- Coordinated development from idea to launch of an internal CRM: enquiries, students, statuses, communication history.
- Automated routine processes — application handling and internal reporting.
Result
The team works from one CRM; routine handling and reporting are automated and noticeably faster.
Technology
CRM, Automation, Reporting
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